I know a good Christian lady who cuts hair for a living. That’s her occupation. That’s how she makes a living. She is very good at it. Why is it that when Christians come to her shop they expect a “discount” just because they go to the same Church that she attends? There are some who refer to this practice…
Category: Customer Service
Are You Serious About Customer Service
Is your online company really serious about Internet customer service? When it comes down to it, excellent customer service is pretty much the only way you will convert visitors to customers. You can also increase your ROI and improve online sales with excellent customer service. If you are truly serious about offering quality customer service, your best option would be…
Learn How To Dress Up Your Presentation The Easy Way
Honoring individuals for their achievements may say a great deal about the person but can also demonstrate the sincere appreciation of the one awarding and recognizing the recipients’ success. Everyone enjoys receiving awards and being recognized for their efforts. Many times our trophies and plaques are proudly displayed in a prominent place in the home or office. This may be…
The Golden Rule Of Customer Service
“Do unto others as you’d have them do unto you.” Don’t worry; I’m not trying to take you to Sunday school under the pretense of a business article! However, in one form or another we have learned this rule for as long as we can remember. Many people try their best to apply this rule in their everyday lives. But,…
He Calls Himself The Rich Jerk He I Is I Rich And He Tells You How To Be As Well
This guy doesn’t need you, but you might need him. He’s good. He knows it. He’s prepared to tell you how to do it. His “wisdom” is laid out for you to see. Make of him what you will, thing is, he’s made it in a big way. Sometimes we need to be told outright what’s going on, how to…
Top 6 Things Not To Do With Angry Customers
1. Don’t make threats. Have you ever said this, “If you don’t calm down, I’m not going to help you.” Or, “If you continue to yell at me, I’m going to have no choice but to terminate this phone call.” If you’ve ever made these, or similar, statements, I’d bet that your sole intent was to regain control of the…
Customer Service Live Chat
Customer service live chat Do you shop online? Do you buy machines that may need after-sales service? Do you get the help you need? How do you get it? Manufacturers that have a voice or telephone customer service support are always preferred. However, in the ecommerce era, live chat customer service support is the most helpful way to get assistance…
How Refunds Can Increase Your Sales
How can that be? If you allow refunds, you are losing sales. The short-term answer is perhaps. The objective of every business is to increase profits for the long – term. If you have a no refund policy, many customers will either not make a purchase or buy less merchandise. These customers are reluctant to spend their money, in case…
Making Great First And Last Impressions Over The Telephone
1. Greet the customer enthusiastically. Put a smile on your face and energy in your voice. Intentionally sound fun, interesting, friendly, and conversational. When you do these simple things, you will find that you are quickly establishing rapport with callers and that customers enjoy speaking with you. 2. Listen without interrupting. It can be tempting to interrupt a rambler or…
How To Write A Complaint Letter That Gets The Result You Want
Have you been double-charged on your credit card? Did the poor service at that restaurant ruin your special evening? Were the flowers you ordered delivered to the wrong address? Then it’s time you write a complaint letter that gets the situation resolved to your satisfaction. Make your opening sentence a positive one and get to the point in the first…