All businesses strive to provide excellent customer service, but there’s a fine line between service and servility. Extreme servility is called obsequiousness. Now there’s a word for you to know. Even if you don’t know what it means, you’ve experienced it What’s your Reaction? Love Love 0 Smile Smile 0 Haha Haha 0 Sad Sad 0 Star Star 0 Weary…
Category: Customer Service
Seven Ways To Make Your Customers Feel Important
Two important pre-reading notes: Before you chose to read or not read this article, let make two things clear. Everyone has Customers. Even if you work in an internal staff department in a large firm, you have Customers. They are the people you provide work to. And second, don’t be put off by the term Customer. Maybe you call them…
Why You Need An Answering Service
The integral role played by the telephone as a business communication tool accounts for the growing importance of answering service businesses. All businesses, whether a physician’s private practice, a small construction company, or a conglomerate, rely on the telephone as one of the fastest and most reliable communication tool in their businesses. Anyone with a busy schedule and a telephone…
Sure Fire Ways To Drive Customers Away
Call it a blind spot. Call it regimented thinking. Call it the-way-we-have-always-done-it. But by any name, there are actions and practices that far too many businesses engage in that can unknowingly drive customers away. When I observe such practices, I move from being angry to just plain sad. Really sad. Because the truth of the matter is that no one…
The Customer Is Sometimes Always Right
In short, yes… uhm well, no… maybe sometimes? O.k., so you might have gathered by now that there is no “short” answer. Anybody who truly believes that the customer is always right hasn’t really given this policy much thought. When was the last time someone came into your business, or called on the phone, or better yet emailed you with…