Tips for renting a stretched limousine
Hiring a stretched limousine need not be a hit and miss affair if you ask the right questions and take account of the following.
No two limousine operators are the same and different organisations place varying levels of emphasis on service levels and investment in their fleet. You can gain an insight into the way a company operates by how responsive they are and the professionalism of their approach. For example, if you have completed an online enquiry form, how long does it take for them to respond, have they correctly interpreted your requirements and is the quotation professional or just a dismissive a one liner?
Similarly telephone enquiries can also provide an insight into how a limousine operator is likely to handle their customers. Is your call answered promptly and professionally with the company name, are they friendly or evasive when answering your questions, do they offer to send you a written confirmation of the price, or is your call answered by a telephone answering machine.
If you are visiting websites look for signs that they are a professional limousine operator. Do they have a fixed line number or just a mobile phone, does the website include the name of the company or individual, is there a physical contact address, or just a PO Box number, or worst still, no address at all? These are indicators, not definitive signs of a poor organisation, but you should ask yourself why, for example, a limousine operator would not want tp include their full company name or physical address.
Because the limousines are a critical aspect of the hire, look to see if the website includes images of their own vehicles. Study the pictures, many companies use generic pictures of limousines, if this is the case, ask yourself why they would not want to show images of their own vehicles. One clue maybe to look at where the picture was taken and the registration plate, if it looks as if it was taken in the USA, then take care. Also ask about signage on the vehicle, some operators use their limousines as advertising hoardings, which can leave many hirers disappointed.
If you come across a broker offering to secure quotations on your behalf you will need to consider the following. Most limousine operators will be paying for each enquiry they receive or a percentage of the hire value, will you end up paying a premium price for the convenience of using a third party? Some of these brokers describe their limousine operators as accredited or approved. If this is the case ask what this process entails, what guarantees if any, the accreditation process provides you, for example, will the broker underwrite the hire and also how often are the operators checked? You also need to bear in mind that you are relying on a 3rd party to complete your research, which means you are dealing with two entities of which you have no previous experience.
Whilst there is inevitably a temptation to decide on price, this should only form part of the process given, as should become clear from your research, all limousine operators are not equal. A professional limousine operator may charge