The number one factor that makes or breaks your website is whether or not people can use it. This is typically referred to as your website’s usability. It seems simple: if people can’t do what you want them to do (buy things, subscribe to things, request a call, etc.), they won’t do it. Yet, because websites are so easy to change, several companies just create websites, web applications, e-newsletters, etc., and hope that the changes will help their business.
What further confuses this is typically a lack of clear insight into your website’s performance. For example, how well does your website convert visitors into buyers? What are the key decisions that visitors must make on your website? Do you give them the information and tools necessary to make those decisions?
This article will help you focus on 3 proven techniques for improving your website’s performance: website analytics, usability testing, and personas. Exactly how you choose to implement these techniques is obviously up to you. However, one thing is guaranteed: all three techniques help you get closer to the people who visit your website: their needs, their desires, and their behaviors. This information is critical if you plan to optimize your website’s usability to achieve your goals.
1. Measure Progress with Website Analytics
Many companies mistakenly install a standard “website statistics” program and only get a group of standard reports. Typically, these reports do very little to help you judge the true effectiveness of your website.
Want to get a jumpstart on creating your own website analytics? Just follow these 3 simple steps:
1. Begin with the end in mind – start with your objectives. Define your website marketing strategy objectives (i.e. “Increase the number of qualified prospects coming from web search engines”), and what you want your website visitors to do to reach those objectives (i.e. “See our listing in the top 10 in Google and click on it)
2. Get in touch with your visitors’ behavior on your website. Track how many unique visitors you get, and how long they stay on your site (including how many pages they view). You want all of these numbers to be going up, since that means you’re getting more visitors who are staying on the site longer. You are maximizing the odds that they will do what you want them to do.
3. Develop your conversion rate. Track how many visitors do the key action you want them to do and compare this number to your total visitors. This helps you determine your conversion rate. For example, if 15 out of 100 visitors requested more information from you (and that is one of your objectives), then your conversion rate for information requests is 15%.
Once you have these key website analytics in place, you can start to evolve your tracking and look for trends to optimize for. Here are two examples: